★ Suitcase Miles offers 3 membership levels: Bronze, Silver and Gold. Each level brings its own recognition and privileges. Member can redeem products with ★ Miles anytime.  




  BRONZE SILVER GOLD
  SPENDING REQUIREMENT - $2000 $5000
⑉ EARN ★ MILES $1 = 1 ★ MILES $1 = 1.5 ★ MILES $1 = 2 ★ MILES
  MEMBERS PRIVILEGES
⑉ REDEEM ★ MILES
50 ★ MILES = $1 50 ★ MILES = $1 50 ★ MILES = $1
MEMBER'S EXCLUSIVE DISCOUNT
⑉ 3 MONTHS EXTRA WARRANTY
FREE SUITCASECARE+ SERVICE




★  MILES FAQ


What is ★ Suitcase Miles? 

From 1 January 2017, we will launch a brand new membership scheme "★ Suitcase Miles Rewards", aiming to bring more privileges to our members. 

How to earn ★ Suitcase Miles?

Every $1 purchase is entitled to 1 ★ Suitcase Mile (discounted and special priced items may not entitle to any rewards). You can also earn extra ★ Suitcase Miles on special products.

What can I redeem with ★ Suitcase Miles?

★ Suitcase Miles can then be redeemed for shopping coupons, selected products and sometimes special gift (will be updated on a regular basis). Simply click "Redeem" on each eligible product. Miles cannot be used to redeem cash or deduction for payment.

How do I check the balance of ★ Suitcase Miles?

You can login to the Account page and check the balance.

Is there any additional fee for joining?

Joining the ★ Suitcase Miles Rewards is absolutely free. You can earn ★ Suitcase Miles once you start shopping at Suitcase.hk.

How to sign up for ★ Suitcase Miles Rewards?

You only need to register for a Suitcase.hk account. There is no additional step for joining the Rewards program.

How long do I have to wait for the updated balance be shown on my account?

After each successful purchase, your balance of ★ Suitcase Miles will be updated in 24 hours.

How long is the ★ Suitcase Miles valid for?

Suitcase Miles are valid for 365 days. Any unused miles in the account will be expired automatically.

What happens to the ★ Suitcase Miles if I request for returning an item?

When you return an item from a purchase that earned Suitcase Miles, your rewards miles balance will be correspondingly adjusted for any returned merchandise.

Who do I contact with question about the ★ Suitcase Miles Rewards program?

Please send us an email at support@suitcase.hk or fill in the form at the contact page.

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Earning and redeeming ★ MILES

$1
Earns you
5
$1
Redeems to
50

Ways you can earn

  • Product Purchase
  • Refer a friend
  • Share on social media

Learn more about our program