SUITCASE CLUB SKU-SUITCASECARE3
Even a World-class brand can develop a defect unexpectedly, but in such case, we are ready with professional help - with replacement parts and service. In addition to the Manufacturer Warranty, Suitcase.hk offers to its online purchasers a three months extended warranty after the Manufacturer Warranty has expired. No extended warranty will be offered to travel accessory products and luggage products sold at special discounts. For fixing and repairs, customers please provide manufacturer warranty certificate and sales receipt.
The extended warranty is on the product itself and not on the use of the product. If there would be any loss incurred when using the product such as theft or accidents, the loss would not be covered by this warranty. The warranty is limited to the value of the product.
Your product is guaranteed to function properly but is not guaranteed to maintain cosmetic appearance as new. Suitcase.hk has the right to determine whether the product should be repaired. The extended warranty does not cover any damage caused by misuse (such as carrying unusual items), neglect, fall, shock, burn, theft, excessive humidity or extreme dryness, extreme temperatures, abrasion, solvents, acids, water, normal wear and tear, or air/ land / sea transport damage.
If your luggage is damaged in transit, you should submit a claim to the transit company at the place of arrival before customs clearance.
You have to bring or ship the repair items at your own cost to our repair centre at:
Rm 1806, 18/F, Nanyang Plaza, 57 Hung To Road, Kwun Tong
* If the repair item cannot be repaired, we would kindly ask you to retrieve the repair item in-person. Repairment of the product does not extend the initial length of the extended warranty. The extended warranty does not cover any labour charge or damage by any repair centre other than the Suitcase.hk repair centre.
With SuitcaseCare+, experts also can help troubleshoot issues over the phone or at Suitcase.hk warehouse. They’ll answer questions about using and repairing your suitcase. And if your suitcase needs service under the plan, Suitcase.hk technical support representatives can even set up a repair service during the same call.
SuitcaseCare+ 技術代表亦會在電話中指導你進行故障排除，回答你的行李箱使用和維修問題。如果你的行李箱需要緊急維修服務，Suitcase.hk 技術代表更可以為你馬上預約維修服務。
LE MAURICE BY LEMAURICE & CO ® aims to impart new and innovative ideas within the range of travel accessories by understanding travelers’ needs while identifying tomorrow’s fashion and style trends.
Using original manufacturing methods. Each case is uniquely constructed from blended board; a special material invented during the 1980’s consisting of multiple layers of bonded plastic. Lining are produced by the fabric team who also form the iconic Le Maurice & Co. logo over a period of 5-days on antique Victorian presses.